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CONTACT INFORMATION
SCT
www.sctcorp.com
FOR IMMEDIATE RELEASE
SCT Energy, Utilities and Communications
Business Unit EnhancesBanner Customer Management System
SCT Banner CIS 2.2.2 Offers Enhancements
for Deregulating Energy Market
MALVERN, PA., October 11, 1999 - SCT's (Nasdaq:
SCTC) Energy,Utilities and Communications market unit today announced
the immediate availability of Banner Customer Information System
version 2.2.2, a key component of the Banner Customer Management
Suite.
Banner CIS 2.2.2 enables utility and energy service providers to
better manage customer and partner information for improved customer
service through the reliable exchange of information across organizational
business units and business partners.
Utility industry deregulation and new electric and gas utility
demands dictate the need for unbundled services. Banner CIS 2.2.2
enables utilities and energy service providers with a sound IT solution
in a deregulating marketplace. Enhancements to Banner CIS 2.2.2
include:
- Service components that allow business partners to implement
billing options in a restructured market. This provides a structure
for a single billing system for multiple services from multiple
providers through Electronic Data Interchange (EDI).
- An Application Processing Interface (API) architecture that
integrates applications to function as a single system and allows
smooth integration with third-party systems, such as credit card
authorization and address verification.
- Real Time Pricing and Time of Use options that enable service
providers to provide new types of competitive terms to Key customers.
- Integration with Banner Work Management System offers clients
an automated link for generating work orders directly from CIS,providing
a powerful communications and information tool for enhancing customer
relationships.
"With real time pricing, EDI and API components, Banner CIS
2.2.2 proves that SCT solutions are built for deregulation,"
said Bill Mahoney, president of SCT Energy, Utilities, and Communications.
"Our comprehensive solution is designed to aggregate customers,synchronize
relationship-critical workflows and order fulfillment and is suitable
for any segment of the marketplace.SCT solutions provide both retail
energy service providers and regulated transmission& distribution
companies with valuable solutions for enterprise-wide, mission-critical
workflows that automate the relationship process flows in all industry
segments."
Banner Customer Management solutions provide comprehensive automation
to Support top-notch customer aggregation and fulfillment workflows.
Customer accounts are linked to virtually every function that is
performed in an organization to ensure customer capture and satisfaction.
Solutions within the Banner Customer Management Suite include the
Banner Customer Information for call center and billing support,
Customer Contact and Electronic Work Queue Systems for inbound and
outbound campaign support and response management, Banner Customer
Target+ for marketing and Banner Customer Web Access for customer
self-inquiry and administration.
About SCT
SCT leads in providing advanced technology solutions designed to
meet the global needs of utilities, energy service providers, and
communications companies. Its leading-edge software and services
enable comprehensive customer aggregation and fulfillment strategies
for clients moving aggressively into the age of deregulation.
SCT solutions enable rapid business impact for clients. The company
pioneers relationship leverage solutions, which help clients realign
processes and information systems, define value propositions, and
generate profit. SCT solutions help clients grow their businesses
by leveraging key relationships with the entire supply chain, most
typically customers, but also with channels, constituents, suppliers
and key partners. SCT is a leading global provider of industry-focused
solutions for utilities, process manufacturing & distribution,
higher education, local & state governments, and courts. SCT
has over 3,700 employees and serves approximately 2,500 clients
worldwide. The company is headquartered in Malvern, Pa.
The matters discussed in this press release that are forward-looking
statements are based on current management expectations that involve
risks and uncertainties that could cause actual results to differ
materially from those anticipated. Potential risks and uncertainties
include without limitation, the continued slowdown in the ERP market;
the extent to which demand for the Company's products and services
diminish over time as organizations resolve the year 2000problem;
continued market acceptance of the Company's products and services;
competitive and pricing pressures in the markets which the Company
serves; the Company's ability to develop and market innovative products
and enhancements cost-effectively and on a timely basis; the Company's
ability to attract and retain highly skilled technical, managerial,
sales and marketing personnel; general economic conditions; and
other risks and uncertainties more specifically set forth in the
Company's filings with the Securities and Exchange Commission.
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