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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Louisville Water Company Selects Orcom
Customer Information Solution
Orcom Software to Support
Streamlined Service, Flexible Billing Options
BEND, OR., September 7, 1999 - Orcom Solutions announced
today that the Louisville Water Company, a progressive City-owned
water utility serving 250,000 customers in Louisville, Kentucky,
has selected Orcom’s Enterprise Customer Information System (E-CISTM)
to Support its customer service and billing initiatives. Orcom was
chosen from among seven vendors after an exhaustive evaluation process.
The Orcom E-CIS will allow Louisville Water to streamline customer
service, automate many manual processes, maintain comprehensive
customer history records and maximize staff productivity. In addition,
the utility will be able to Offer its customers a wider array of
billing and payment options, including budget billing and summary
billing. Orcom’s software will replace a 30-year-old legacy system
that does not provide the flexibility and technology Louisville
Water needs to meet its customer service objectives.
Karla Teasley, vice president of customer service at Louisville
Water, said, “Orcom’s E-CIS will allow us to put information at
our employees’ fingertips so they can complete a customer call quickly
and much more effectively. We see E-CIS making our time on the phone
much more productive because we will have one-stop service.”
Teasley noted the company also expects E-CIS to help eliminate
some non-value-added steps in its customer services processes through
re-engineering and technology.
Tony Gregory, Director of Information Technology at Louisville
Water, said the utility’s alliance with Orcom also supports its
vision for the future. Immediate plans include interfacing an IVR
system with E-CIS to automate basic customer services. In addition,
Louisville Water will evaluate Internet billing services, a feature
supported by Orcom’s Internet Access System.
We also plan to provide our large commercial and industrial users
with demand consumption information,” said Gregory, “through interfacing
demand meter data collection with the E-CIS. This will enable high-volume
customers to monitor their use, identify peak demands and move toward
real-time monitoring via the Internet or other media.” Gregory noted
other future E-CIS related projects include electronic service order
dispatch and update to field crews, and integrating E-CIS, GIS and
mapping data to speed service response and help redistrict meter
reading routes.
Drew Child, president of Orcom Solutions, said, “We are proud to
partner with Louisville Water and assist with its transition to
a new level of customer service and efficiency. Our experience and
history of success in the water utility industry allow us to bring
a wealth of resources and expertise to this project. Orcom provides
a proven, low-risk solution to Louisville Water’s customer information
and billing requirements.”
About Louisville Water Company
Louisville Water Company has provided a safe supply of water to
the City of Louisville, Jefferson County and surrounding areas since
1860. The utility is privately-owned by the City of Louisville,
and employs 480 people. Louisville Water handles wastewater and
drainage billing for the city’s Metropolitan Sewer District, in
addition to its own billing, and consolidates the services on a
single bill.
About Orcom Solutions
Orcom Solutions is headquartered in Bend, Oregon, operates an office
in Denver, Colorado, and delivers outsourcing services designed
for the utility and energy services industry from its Customer Service
Center in Scottsbluff, Nebraska. Orcom currently has more than 600
employees devoted exclusively to providing information solutions
for utilities and energy providers, including electric, natural
gas, water and multiple utility entities around the world. Orcom
Solutions is a wholly owned subsidiary of en.able, LLC, headquartered
in Lakewood, Colorado.
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