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BEND, OR., August 23, 1999 - Orcom Solutions and Roanoke Gas Company recently achieved go-live on Orcom’s Enterprise Customer Information System (E-CIS^TM), culminating an eight-month project that came in on time and under budget. The E-CIS will support Roanoke Gas’s strategies for strengthening its competitive position in the deregulating marketplace, offering new products and services, and streamlining its call center operations.

The project included merging customer records from Roanoke Gas Company and Bluefield Gas Company into a single database, while retaining support for multi-company operations. The two companies are subsidiaries of RGC Resources, and serve a customer base in southwestern Virginia and southern West Virginia.

John Williamson, president and CEO of RGC Resources and chairman of Roanoke Gas Company, said, “Orcom’s E-CIS is a state-of-the-art product that supports our strategies for doing business in a deregulated environment. Features like the ability to manage two companies from a single system, and to Bill any combination of products and services, will help us diversify and remain competitive. These elements are critical to our success, given the continuing changes in the natural gas industry.“

“The implementation process was a positive experience for everyone involved,” said Arthur Pendleton, president and COO of Roanoke Gas Company. “The Orcom team’s collaboration with our staff not only ensured we met our go-live date, but also allowed the project to come in under budget. Our goal was to have the new software in use prior to2000, so we could continue to make progress in other areas, such as implementing Orcom’s fuel delivery module for propane billing.” Pendleton added, “Orcom’s E-CIS provides a full range of billing and customer service capabilities. With this system, we can manage today’s needs and any type of commodity offering we add in the future.”

Bobby Wells, Director Information Systems for Roanoke Gas Company, noted the E-CIS’s advanced functionality will help the company achieve efficiencies in training new customer service representatives and operating its call center. He noted, “The Graphical User Interface provides a familiar Windows-based interface that is similar to our other network applications, so we will be able to get new customer service representatives up to speed faster.”

Drew Child, president of Orcom Solutions, stressed Orcom’s continuing commitment to staying ahead of its clients’ needs in the evolving marketplace. “Orcom invests substantial resources in continually evolving its products to help our clients meet the challenges of deregulation and open access markets. We are pleased to be part of Roanoke Gas Company’s vision for growing its company and acquiring market share.”

About Roanoke Gas Company
Roanoke Gas Company and Bluefield Gas Company are subsidiaries of RGC Resources, Inc. [NASDAQ: RGCO], a Virginia public service corporation operating as a public utility holding company. A third subsidiary, Diversified Energy Company d/b/a Highland Propane and Highland Gas Marketing, provides propane gas sales and service and unregulated natural gas sales. For more information about RGC Resources and its subsidiaries, visit www.rgcresources.com or the Roanoke Gas Company web site at www.roanokegas.com.

About Orcom Solutions, Inc.
Orcom Solutions, Inc. is headquartered in Bend, Oregon, operates an office in Denver, Colorado and delivers outsourcing services from its Customer Service Center in Scottsbluff, Nebraska. Orcom currently has more than 600 employees devoted exclusively to providing solutions for utilities and energy providers around the world. Orcom Solutions is a wholly owned subsidiary of en.able, LLC, headquartered in Lakewood, Colorado.

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