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CONTACT INFORMATION
Advanced Contact Solutions, Inc.
www.acspacific.com
FOR IMMEDIATE RELEASE
Advanced Contact Solutions, Inc. Forms
an Alliance with Pipelive.com for Live Website Support
TORRANCE CA., July 30, 1999 - Advanced Contact
Solutions, Inc., an outsource provider of Internet based Customer
Care, announced today the formation of a strategic alliance with
www.PipeLive.com, an innovator
of real-time customer relationship software for the Internet, which
will enable live, real-time customer support focusing exclusively
on websites and the Internet environment. "We are excited by
the possibilities of blending a software and service solution for
companies having an Internet-based customer service need,"
said Kenneth Bone, President & CEO of ACS. "PipeLive 3.0
is a beneficial addition to our affordable services and is a complete
solution for companies desiring to outsource all or a portion of
their support needs."
PipeLive 3.0 upgrades website customer relationships by providing
instant answers, in real time, via text messaging, images, audio,
and anything addressed by a URL. "As a leader in the development
of customer software solutions,
www.PipeLive.com augments e-commerce technologies with the strengths
of sale and support opportunities," stated Gary J. Ritter,
Vice President of Sales. "Our agreement with Advanced Contact
Solutions confirms our goal for delivering software that will eliminate
the barrier between a company's website and its visitors. Partnering
with ACS enables more companies toaccomplish that next level of
customer service."
About Advanced Contact Solutions, Inc.
Advanced Contact Solutions, Inc. provides support for their clients'
products & services including inbound and outbound e-marketing,
help desk, service, support, customer care, collections and order
processing. ACS has offices in Torrance California, Manila Philippines,
and Kuala Lumpur Malaysia, with the Philippines-based support center
staffed 24/7 with multi-lingual representatives. Advance Contact
Solutions complete service offering can be seen at www.acspacific.com.
About PipeLive.com
PipeLive.com is a wholly-owned subsidiary of Interworks Systems,
Inc. Interworks Systems' corporate headquarters are in Melville
NY, with regional offices in North Haven CT and Santa Clara CA.
Visit www.pipelive.com for
more information.
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