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News 1999

 

CONTACT INFORMATION

Enlogix
www.enlogix.com


FOR IMMEDIATE RELEASE

ONTARIO, CANADA, July 21, 1999 - Enlogix CIS is pleased to announce that British Columbia based Pacific Northern Gas (PNG) is now successfully using the company's Banner Customer Information System. During the past week, Enlogix has taken the system "live" to manage the customer care and billing functions for PNG's 40,000 natural gas customers.

According to Peter Midgley, PNG's Manager of Planning and Special Projects, who was responsible for the CIS implementation, "We had tremendous support from the Enlogix team during this extremely complex process of preparation and system implementation. I'm very pleased with their efforts as well as those of our internal project group."

PNG installed the new system for several reasons. Firstly, the legacy system, which was designed some 15 years ago, was not year 2000 compliant. The Banner CIS alleviates that concern. Secondly, the Banner system will enable PNG to keep current with the requirements of the ever-changing energy marketplace without a need for internal resources to develop their own system upgrades. Thirdly, the new system permits outsourcing of the data centre operation and bill printing and remittance processing functions to Enlogix. This offers PNG economies of scale that would not be available internally and allows the company to focus on its primary mission - safe and efficient fulfillment of customer needs.

Anthony Haines, president of Enlogix CIS, said, "Our new CIS solution assists PNG in maintaining its superior levels of customer service supporting PNG's numerous field offices over its extensive service area. PNG has demonstrated tremendous foresight to switch to a flexible, scalable customer information system."

Haines added, "Our CIS system equips utilities to take advantage of changes brought on by deregulation and increased competition in the energy marketplace. The rich functionality in Banner enables a utility to Enhance its understanding of customers, and provide the high level of service required to meet their needs."

The Enlogix CIS offering is ideally suited to today's changing energy marketplace. Clients have a range of flexible options, pay only for what they need and avoid the high cost and risk of developing complex systems only to have them become obsolete in a deregulated market.

PNG opted for a total business solution. That translates into Enlogix owning and operating the central processing hardware and assuming the risks and responsibility of database protection and security, system operation and software performance. PNG's requirements are limited to supply of desktop hardware and local servers and the operation of its inter-office communications system.

As the exclusive Canadian reseller of SCT Utility Systems' Banner line of Customer Management software products, Enlogix CIS supplies customer information products to Electric, water and gas utilities and energy services companies, serving approximately two million Canadian customers. Enlogix CIS is a subsidiary of Enlogix Inc., which in turn is controlled by Westcoast Energy, Inc.

About Westcoast Energy, Inc.
Westcoast Energy, Inc. (TSE:W, NYSE: WE), headquartered in Vancouver, British Columbia is a major Canadian energy company with assets of C$10 billion. In addition to its involvement in information-based business initiatives through its subsidiary Enlogix, the company's interests include natural gas gathering and processing facilities, natural gas pipelines and storage facilities, natural gas distribution companies with over 1.5 million customers, as well as power generation, international energy ventures and energy services businesses.

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