|
|
|
CONTACT INFORMATION
SCT
www.sctcorp.com
FOR IMMEDIATE RELEASE
Memphis Light, Gas And Water Selects
SCT to Power Customer Relationship Strategy
SCT Banner Customer Management
suite provides comprehensive solution for sustaining customer relationships
MALVERN, PA., July 12, 1999 - SCT (Nasdaq: SCTC),
a leading provider of advanced software solutions for utilities, energy
service providers, and communications companies today announced that
Memphis Light, Gas and Water (MLGW) has purchased SCT's Banner Customer
Management suite to provide company-wide, comprehensive customer information
management. The purchase also includes SCT's Banner Customer Contact
System, Banner Electronic Work Queue System, Banner Customer Target+
for Marketing, Banner Customer Web Access, plus implementation and
support services. The approximate value of the total contract, including
all anticipated implementation and support services, could be $7M.
The contract was signed in SCT's third fiscal quarter, which ended
June 30, 1999.
MLGW is standardizing on SCT's Banner solutions to Support a complete
customer relationship management strategy. Through gas and electric
deregulation, MLGW looks to remain the utility of choice for its customers
by combining fair, equitable, and consistent service levels with unique
personalization for individual customers.
Banner solutions' fully automated, enterprise-wide customer critical
workflows will replace a mainframe system which batch processed customer
requests. A customer service order that formerly could take up to
three days to enter and appear in the mainframe system will now be
quickly entered and executed through SCT's Banner workflows.
"SCT's Banner solution will provide us with the tools to respond
in a timely and intelligent fashion to all customer contacts,"
said Tony Bishop, supervisor of information systems at Memphis Light,
Gas and Water. "Its graphical intuitive interface allows
customer service representatives easy access to the information they
need to respond to a customer and meet their needs."
Larry Thompson, senior vice president at Memphis Gas, Light and Water,
said, "The Banner system will let everyone in our organization
know quickly what our customer needs. Having one system that will
help us know more about all our customers than our competitors, and
still treat each customer uniquely, is key to our strategy."
SCT was chosen after a comprehensive review of all providers currently
active in the market. SCT had the tightest business match to MLGW's
needs, including the ability to generate bills for some of the largest
industrial as well as individual residential customers; the ability
to manage customer relationship exchanges through the Internet; and
excellent execution of basic customer relationship processes including
billing, customer service, payments and meter readings. Additionally,
SCT provides MLGW with a solution that not only supports existing
business practices, but also quickly flexes for new processes as the
company grows and expands its customer relationship programs.
"Business success today relies on customer relationships. Having
a comprehensive system that executes customer requests during real-time
relationship moments is critical to achieving quality customer service,
retention, and better business results," said Bill Mahoney, president
of SCT's Energy, Utilities and Communications global market unit.
"SCT's Banner Customer Management Suite will provide Memphis
Light, Gas and Water with a solution that supports their strategies
in extending quality customer relationships."
About SCT
SCT is a recognized leader in providing advanced technology solutions
designed to meet the global needs of utilities, energy service providers,
and communications companies. Its leading-edge software and services
enable comprehensive customer aggregation and fulfillment strategies
for clients moving aggressively into the age of deregulation.
SCT is a recognized leader in enabling clients to leverage key relationships
and help those clients achieve their business objectives through managing
information. SCT is a leading provider of client/server, mission-critical,
enterprise software and information technology services for utilities,
government, higher education, and manufacturing and distribution.
The company provides long-term information and technology solutions
and is a recognized leader in outsourcing. SCT has approximately 3,700
employees and serves approximately 2,500 clients worldwide. The company
is headquartered in Malvern, Pa. For more information, visit the SCT
Web site at www.sctcorp.com.
About Memphis Light, Gas and Water Division (MLGW)
Founded in 1939, Memphis Light, Gas and Water Division (MLGW) is the
nation's largest three-service public utility. With a workforce of
2,600 employees, MLGW provides nearly 400,000 customers in Memphis
and Shelby County with reliable services at some of the nation's lowest
rates. MLGS is supplied with electricity by the Tennessee Valley Authority
and transports natural gas through two open access pipeline companies:
Williams Gas Pipeline-Texas Gas and Trunkline Gas Company. In addition,
MLGW owns and operates one of the largest artesian water systems in
the world.
# # #
|
|
