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Deloitte Consulting
www.Deloitte.com

DALLAS TX., June 24 1999 - Deloitte Consulting, one of the world’s top management consulting firms, today announced an alliance with SPL WorldGroup (SPL), a leading information technology consulting and enterprise software provider, to implement Customer Relationship Management (CRM) solutions in energy and utilities markets using CISPLUS®.

CISPLUS is a customer information system designed to automate and support a wide range of customer relationship management functions, including marketing, customer acquisition support and contact management, consolidated billing and full revenue cycle information analysis. It is designed specifically to Support electricity, water, gas and waste services and interfaces with major meter reading software products and major financial and
human resources software suites.

“The landscape in the energy and utility industry is changing significantly. Deregulation and the introduction of competition means that successful operators will be defined by their ability to win and retain customers, ” says David Mauro, Deloitte Consulting principal and European Energy Practice Leader. “In addition, utility companies need to Enhance their ability to accurately bill customers and collect the revenue that drives the business.

“This is an important alliance for Deloitte Consulting. We believe that CISPLUS offers our clients the opportunity to Solve the paradox of reducing costs while improving customer service. The fact that CISPLUS is a best of breed product that can integrate with Enterprise Resource Planning (ERP) solutions, or stand-alone, means it has the flexibility to Support established and growing businesses,” Mauro continues.

Jim Reardon, Senior Vice President of SPL WorldGroup’s Utility Solutions Practice, comments, “The effectiveness of any software product relies upon achieving synergy between the systems and the people. Deloitte Consulting’s working style, industry expertise and implementation experience, combined with SPL’s 100-percent successful track record with CISPLUS, offers potential clients a reliable and expeditious time to Market customer care solution.”

In addition to providing implementation services and the industry expertise to CISPLUS clients, Deloitte Consulting has been working with SPL to define the UK specific functionality that SPL is now adding to its CISPLUS product. PeopleSoft, a pioneer in client server applications, is working with Deloitte Consulting and SPL to actively develop opportunities within the UK market. PeopleSoft has a strong presence in the utilities market with over 100 utility customers worldwide and has provided fully integrated enterprise solutions with SPL WorldGroup to a number of major utilities.

About Deloitte Consulting
Deloitte Consulting is one of the world's top management consulting firms, providing services to transform your entire enterprise -- your strategy, processes, information technology, and people. Deloitte Consulting offers its clients a very different approach, because of a highly respectful, flexible, and collaborative working style that allows an unmatched ability to transfer knowledge and skills and generate employee buy-in. This approach enables the delivery of very different results – results clients can build on. Deloitte Consulting is an integral part of Deloitte Touche Tohmatsu, one of the world’s leading professional services firms, delivering world-class assurance and advisory, tax, and consulting services. More than 82,000 people in over 130 countries serve nearly one-fifth of the world’s largest companies as well as large national enterprises, public institutions, and successful fast-growing companies. Our internationally experienced professionals deliver seamless, consistent services wherever our clients operate. Our mission is to help our clients and our people excel.

Deloitte Consulting will be a premier provider of consulting and implementation services to companies using CISPLUS as a component of a customer relationship management solution. The Firm has extensive experience in regulated and non-regulated markets for energy, water, and other consumer products and services. Its expertise covers information systems and technologies that support a CIS, including work management systems, call centres, energy marketing, and sales force management. www.Deloitte.com.

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