CONTACT INFORMATION

Advanced Contact Solutions, Inc.
www.acspacific.com

TORRANCE, CA., June 9, 1999 - Advanced Contact Solutions, Inc., ("ACS") an outsource provider of Internet Customer Service Solutions announces today the formation of a strategic alliance with Sideware Systems, Inc., of Vancover, B.C. (VSE-SYD). The alliance provides Sideware’s “Dr. Bean Internet Customer Service System” with a 24 hour, 7 days a week outsourcing option. The companies have agreed on a framework to cooperatively develop and test an outsourcing version of Dr. Bean and includes a schedule for revenue sharing.

Advanced Contact Solutions Inc., has modern outsourcing facilities in the Philippines staffed by university educated, multi-lingual representatives, and provides support for its clients' products and services. This includes inbound and outbound e-marketing, help desk, e-commerce support, interactive customer dialogs, service support, customer care, collections, order processing and more.

“We are pleased to have formed an alliance with Sideware,” says Ken Bone, President of ACS. He further states, “ Sideware’s decision to develop Dr. Bean with SUN Microsystems Java technologies and integrated with IBM e-Commerce solutions gives us a great deal of confidence in being able to Deliver a high quality outsourcing service to all of our customers, world-wide.”

Owen Jones, Sideware’s CEO states, “ e-Commerce is a 24X7 business. Our alliance with ACS gives us strong competitive advantages both on price point and quality of our Dr. Bean solution.” Jones says, “This alliance fits in nicely with our IBM channel partners plan, by providing downstream revenues to our resellers.” James L. Speros, President and COO for the company’s U.S. subsidiary, Sideware Corp., also said that, “This alliance, coupled with Sideware’s internet based services, make for a complete solution for small, mid-sized, and large companies who need to outsource all, or a portion of their customer support needs.” He added that, “ In the non-stop environment of the modern business world, the market place is demanding round-the-clock customer service. With this alliance, Sideware and ACS have positioned themselves to fulfill that need.”

About ACS
Advanced Contact Solutions, Inc., with offices in Torrance, California, Manila, Philippines, and Kuala Lumpur, Malaysia, was established in 1997 to provide Customer Services to companies seeking to outsource this activity. In 1998, ACS introduced its CyberContact™ solutions for Internet based Customer Services. CyberContact™ is a package of "best-in-class" systems and software to provide Internet based Customer Service Solutions. This includes virtually all Internet based customer interactaction. In addition to CyberContact™, ACS provides traditional telephone based support services as well.  For further information, visit our web-site at www.acspacific.com.

About Sideware
Sideware Systems Inc., with its Corporate Headquarters in North Vancouver, B.C., is a publicly traded company on the Vancouver Stock Exchange (VSE:SYD). Sideware Corp., headquartered in Herndon, Va., is the center for the company’s product sales and marketing operations. Sideware is a leading provider of e-commerce software and integration services. Sideware is an authorized IBM business partner and has combined its flagship product, Dr. Bean, with IBM e-commerce products, such as net.Commerce, to provide total e-commerce solutions for mid-size and large organizations. The company is a Sun Microsystems Java Developer and Dr. Bean is a 100-percent-pure Java application. For further information on Sideware products and services, visit www.sideware.com.

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