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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
The Montana Power Company Selects
Orcom Solutions to provide Outsourced Customer Information and Billing
Services
BEND, OR. May 19, 1999 -Orcom Solutions,
a leading provider of customer information and billing systems for
the deregulating utility and energy services industry, announced
today that The Montana Power Company (NTSE:MTP), a diversified energy
and telecommunications company based in Butte, Montana, has implemented
Orcom's Total Customer Care. Orcom Solutions, a leading provider
of customer information and billing systems for the deregulating
utility and energy services industry, announced today that The Montana
Power Company (NTSE:MTP), a diversified energy and telecommunications
company based in Butte, Montana, has implemented Orcom's Total Customer
Care. Orcom Solutions, a leading provider of customer information
and billing systems for the deregulating utility and energy services
industry, announced today that The Montana Power Company (NTSE:MTP),
a diversified energy and telecommunications company based in Butte,
Montana, has implemented Orcom's Total Customer Care. Orcom Solutions,
a leading provider of customer information and billing systems for
the deregulating utility and energy services industry, announced
today that The Montana Power Company (NTSE:MTP), a diversified energy
and telecommunications company based in Butte, Montana, has implemented
Orcom's Total Customer CareSM outsourcing
services to help it meet the challenges of deregulation and achieve
Year 2000 compliance.
Orcom and Montana Power signed a long-term multi-million
dollar contract for delivery of Orcom's Enterprise Customer Information
System (E-CIS) in an electronic over-the-wire subscription-based
environment. Montana Power serves a total of 330,000 electric and
natural gas customers in a service area covering 107,600 square
miles (73 percent of Montana's land area) spanning the Continental
Divide.
Using a phased approach, Orcom was first able to
provide a rapid implementation of less than 60 days to provide preliminary
billing services for a small number of Montana Power customers who
already have moved to supplier choice, a key element of the deregulated
utility market. In the program's second phase, Orcom and Montana
Power are working toward a full conversion of all utility customers
in August 1999. Orcom will manage all processes including billing,
printing and mailing activities, and IT operations.
David A. Johnson, vice-president of distribution
services at Montana Power, said, "Our primary reason for choosing
Orcom was the system's ability to present a customer bill in an
unbundled format, as required by deregulation. The fact that Orcom's
CIS was already running in other deregulated states gave us confidence
they could provide what we needed." Johnson added, "Timing
was another crucial factor. Orcom's outsourcing services will allow
us to have a Y2K compliant system in full operation by August 1."
Johnson also cited the value of the E-CIS's flexibility
and scalability as Montana Power transitions to a competitive marketplace.
"As the momentum for customer choice builds, we will have the
capability to implement new strategies to meet our customer's needs,"
Johnson said. "Since Orcom manages all the hardware and software
upgrades, we are assured of additional features and capacity as
our customer base grows."
"Orcom is enthusiastic about this new partnership
to assist Montana Power in providing superior customer service.
It demonstrates Montana Power's confidence in our Total Customer
Care outsourcing services," said Drew Child, president of Orcom
Solutions. Child added, "We appreciate the spirit of collaboration
and team work that is helping to ensure the success of this project."
About Montana Power and Orcom Solutions, Inc.
The Montana Power Company was formed in 1912 through the merger
of four small regional electric companies. The company now operates
or invests in businesses worldwide, supplying energy electricity,
natural gas, oil and coal and providing energy and telecommunications
services. The company has assets of $2.9 billion, consolidated revenues
for the 12 months ending December 31, 1998 of approximately $1.25
billion, net income of $162 million, and 2,900 employees.
About Orcom Solutions
Orcom Solutions, Inc. is headquartered in Bend, Oregon, operates
an office in Denver, Colorado and delivers outsourcing services
from its Customer Service Center in Scottsbluff, Nebraska. Orcom
currently has more than 600 employees devoted exclusively to providing
solutions for utilities and energy providers around the world. Orcom
has received the IBM Mark of Quality Award for four consecutive
years. In 1998, Orcom received IBM's highest level of recognition
with a Gold Level award, a distinction held by only a few of IBM's
Business Partners. Orcom Solutions is a wholly owned subsidiary
of en.able, LLC, headquartered in Lakewood, Colorado.
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