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SAP
www.sap.com

Siemens
www.siemens.com

HANOVER, GERMANY, March 18, 1999 - Leading technology companies Siemens AG and SAP AG presented their first joint call center solution at CeBIT 99. SAP has developed the Customer Interaction Center (CIC), its own front-office application for its standard enterprise business software solution, SAP™ R/3^® Release 4.5 or higher. CIC can be connected to the call center solution from Siemens Information and Communication Networks Group using the expanded SAPphone interface. Leading technology companies Siemens AG and SAP AG presented their first joint call center solution at CeBIT 99. SAP has developed the Customer Interaction Center (CIC), its own front-office application for its standard enterprise business software solution, SAP™ R/3^® Release 4.5 or higher. CIC can be connected to the call center solution from Siemens Information and Communication Networks Group using the expanded SAPphone interface.

Leading technology companies Siemens AG and SAP AG presented their first joint call center solution at CeBIT 99. SAP has developed the Customer Interaction Center (CIC), its own front-office application for its standard enterprise business software solution, SAP™ R/3^® Release 4.5 or higher. CIC can be connected to the call center solution from Siemens Information and Communication Networks Group using the expanded SAPphone interface.

The combination of Siemens computer telephony integration solutions (CTI) and SAP enterprise business software solutions enable call center employees to use comprehensive call-handling functions. These range from caller recognition via the directory number to automatically starting R/3 transactions using preassigned caller data and initiating consultation and conference calls as well as call forwarding. With this joint solution, a company's commercial data can also be made available to the call center, business processes in the customer care domain can be speeded up, and employees are relieved of routine tasks. Companies using this call center solution can offer their customers additional services outside the traditional product features. This means that distinctive customer service can be provided to help increase competitive advantages.

Because of the Siemens and SAP collaboration, customers of both companies can, for the first time, implement extensively tried-and-tested and mutually harmonized CTI applications quickly and economically. The solution appeals to Customers in many countries since both Siemens and SAP have a global presence: Siemens communications systems operate in 160 countries with over 20 million line units, and R/3 has close to20,000 installations in more than 95 countries.

The cooperation between Siemens and SAP began in July 1998. Initial results (i.e., ClienTel for TELAS from the Hicom Link for R/3 product range) were shown at the Systems 98 trade show in Munich, Germany. Future plans include the integration of further communication elements within the Hicom Link for R/3 product range under the SAP R/3 interface.

Siemens Information and Communication Networks
The Siemens Information and Communication Networks Group has some 60,000 employees and sales totaling around DM 25 billion, making it one of the world's leading suppliers of end-to-end solutions for voice, data and mobile networks. Information and Communication Networks provides products, systems, solutions, servicing and support for setting up and maintaining complete corporate and carrier networks. It also offers ancillary services ranging from network planning and finance consulting to cutover and user training. Further information on this Siemens group can be found on the Internet at www.siemens.com/ic/networks/.

About SAP
SAP (NYSE ADR: SAP), the world's largest enterprise software company, provides companies of all sizes with business solutions that deliver A Better Return on Information^SM. SAP products and services integrate an organization from financials and human resources to manufacturing and sales and distribution. This integration enables companies to optimize supply chains, strengthen customer relationships, and make more accurate management decisions. Founded in 1972, SAP today leverages a global network of people, processes and products to assure customer success. SAP is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." The SAP World Wide Web site can be found at www.sap.com.

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