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BEND, OR., October 28, 1998 – Orcom Solutions, a leading provider of customer information and billing software and services for the utility and energy services industry, and ONYX Software, a market leader in sales, marketing, and customer service systems, announced today they have forged a partnership that addresses a critical need of the deregulating energy industry. This relationship integrates Orcom's customer information products with the ONYX Customer Center^TM, a sales force automation and customer acquisition and retention application. The resulting solution allows utilities and energy companies to implement a world-class customer information system that includes advanced billing and statement generation capabilities coupled with customer service, telemarketing and telesales functionality. The integrated applications provide a way for energy companies to track every aspect of their customer relationships from contacts through billing, and ensures that each customer or potential customer relationship is accounted for throughout the sales and servicing process.

Orcom Solutions, a leading provider of customer information and billing software and services for the utility and energy services industry, and ONYX Software, a market leader in sales, marketing, and customer service systems, announced today they have forged a partnership that addresses a critical need of the deregulating energy industry. This relationship integrates Orcom's customer information products with the ONYX Customer Center^TM, a sales force automation and customer acquisition and retention application. The resulting solution allows utilities and energy companies to implement a world class customer information system that includes advanced billing and statement generation capabilities coupled with customer service, telemarketing and telesales functionality. The integrated applications provide a way for energy companies to track every aspect of their customer relationships from contacts through billing, and ensures that each customer or potential customer relationship is accounted for throughout the sales and servicing process.

Orcom Solutions, a leading provider of customer information and billing software and services for the utility and energy services industry, and ONYX Software, a market leader in sales, marketing, and customer service systems, announced today they have forged a partnership that addresses a critical need of the deregulating energy industry. This relationship integrates Orcom's customer information products with the ONYX Customer Center^TM, a sales force automation and customer acquisition and retention application. The resulting solution allows utilities and energy companies to implement a world-class customer information system that includes advanced billing and statement generation capabilities coupled with customer service, telemarketing and telesales functionality. The integrated applications provide a way for energy companies to track every aspect of their customer relationships from contacts through billing, and ensures that each customer or potential customer relationship is accounted for throughout the sales and servicing process.

"In a competitive environment, an organization's success depends on the ability to provide superior customer service and capitalize on every sales opportunity, both with prospects and existing customers," said ONYX Software President & CEO Brent Frei. "Orcom's customer information and billing software, combined with ONYX Customer Center, provides a powerful sales, marketing, service and billing system in one, optimized for the utility industry. This solution can help utilities and energy service companies deliver enhanced customer service while growing their customer base."

"The ultimate challenge for utilities and energy service companies is to deal with deregulation while growing market share," said Drew Child, president of Orcom. "These companies need an effective solution that helps them attract and retain their customers. The combined strengths of Orcom and ONYX meet those needs by providing an integrated approach to the entire life cycle of the customer. This full-featured solution will enable our customers to become more competitive and sustain customer relationships."

Child added, "Companies that have already implemented our solution have realized the advantages of sharing information about their customers across the enterprise – from sales campaigns and telemarketing to call center interactions to Billing, payment and credit history."

About Onyx
ONYX Software builds front-office systems that enable fast-moving, global companies to access, share and leverage the value of customer information for rapid, quantifiable returns. ONYX is headquartered in Bellevue, Washington, with offices throughout the Americas, Europe, Asia and Australia. The company's award-winning flagship product, ONYX Customer Center, is used in 22 countries. ONYX Software customers include companies such as American Express, Brooklyn Union, Edison Enterprises, AT&T Wireless, Visio, Corel, and Pitney Bowes Software Systems. To learn more about ONYX Software and Total Customer Management, call (888) ASK ONYX, visit the ONYX Web site at www.onyx.com.

About Orcom Solutions
Orcom Solutions, headquartered in Bend, Oregon provides solutions for nearly 200 utilities and energy providers around the world. Over the past two decades, Orcom has experienced steady growth and continued innovation and currently has more than 450 employees. Orcom has received the IBM Mark of Quality Award for four consecutive years. In 1998, Orcom received IBM's highest level of recognition with a Gold Level award, a distinction held by only a few of IBM's Business Partners. Orcom Solutions is a wholly owned subsidiary of en.able, LLC, headquartered in Lakewood, Colorado.

About en.able
en.able is the leading provider of customer acquisition and retention solutions. As the Energy Parts Superstore, en.able offers utilities a bundled package of home-oriented, communications and entertainment products and services under the SimpleChoice™ brand available in one convenient package, invoiced on one bill and serviced through one customer service number. en.able is a limited liability partnership between KN Energy and PacifiCorp.

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