|
|
|
CONTACT INFORMATION
SCT
www.sctcorp.com
FOR IMMEDIATE RELEASE
City of Seattle Signs Software
and Services Agreement with SCT
MALVERN, PA., July 21, 1998 - SCT Utility Systems,
Inc., a division of Systems & Computer Technology Corp. (SCT)
, announced today the signing of a major software and services agreement
with both utility departments of the City of Seattle for the deployment
of the BANNER Customer Management System. The agreement is valued
at approximately $13 million, and became effective in SCT's third
fiscal quarter, which ended June 30, 1998.
The agreement allows Seattle to implement the BANNER Customer Information
System, BANNER Customer Web Access, BANNER Customer Target+, Customer
Contact System and Electronic Work Queue System at Seattle Public
Utilities and Seattle City Light for 450,000 customers served by
Seattle's city utilities.
Joel Jeffress, city project director for Seattle, said the agreement
will facilitate the City's efforts to consolidate services for customers
of Seattle City Light, which provides electrical services, and Seattle
Public Utilities which provides water, wastewater, drainage, sewage,
flood control and recycling services.
"The BANNER System will support the City's commitment to provide
seamless one-stop shopping for our customers," Jeffress said.
"It will improve customer service to our existing base and
widen customer choice options with new services and products that
our two existing legacy systems are unable to do ." Jeffress
said the implementation of BANNER will further centralize the City's
call center, which offers one customer service number for both Seattle
City Light and Seattle Public Utilities consumers. The City plans
to use WebAccess to provide account information and payment capabilities
for customers over the Internet and Target+ to improve its marketing
and education programs, according to Jeffress."Target+ will
allow us to identify our customers in market and geographic segments,"
he said,"so we can do a much better job of identifying which
customers would be good candidates for specific types of programs."
Bill Mahoney, president of SCT Utility Systems said the agreement
will enable the city to remain competitive in a deregulated environment.
"The City of Seattle provides among the lowest rates in the
country," Mahoney said. "The BANNER Customer Management
Suite will enable Seattle to Continue superior customer service,
and will provide state-of-the-art infrastructure for this progressive,
technology-oriented municipality."
About SCT
SCT Utility Systems (Nasdaq:SCTC) is a recognized leader in providing
advanced application software designed to meet the global needs
of public and private utilities. Its leading-edge products support
comprehensive customer management, fuels management, and supply
chain management processes for utilities moving aggressively into
the age of deregulation.
SCT, headquartered in Malvern, PA, is a leading provider of client/server,
mission-critical, enterprise software and a series of information
technology services for utilities, government, higher education,
and manufacturing and distribution. The company provides long-term
information and technology solutions.
# # #
|
|
