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SAN DIEGO, CA., November 16, 1997 – Consolidated Natural Gas (CNG), a Fortune 500, multi-company, multi-state gas supplier is the first utility company togo live with the client server version of Service 2000. Service 2000 empowers utilities to Offer a wide variety of energy products/services to their customers, both on "outbound" marketing calls and during "inbound" customer service contacts. Price Waterhouse will show its full suite of technology-enabled solutions for the utility enterprise, including Service 2000, at the "45th Annual EEI/AGA Information Technology Conference/Exposition," November 16-19, 1997 in San Diego, California, Booth #615.

Service 2000 integrates all of the utility's knowledge of each customer on a single desktop to enable targeting their best ideas to their best prospects. In turn, the utility company is able to maintain timely, accurate status information at each prospect, lead, sale, delivery, refusal and satisfaction step on the product/service sales life cycle. Service 2000 measures performance of marketing programs, products/services, sales approaches and representatives, analyzed by geography, customer classification and price/performance categories. Currently, there are more than 13 installations of Service 2000 within the United States.

"CNG chose to implement Service 2000/CS to help them prepare for competition and deregulation," stated Mike Kazmer, Consolidated Natural Gas. "Service 2000/CS provides us with a centralized customer information system that will enable us to integrate all of our customer data across our four gas distribution companies. By standardizing this critical information and operating as a single entity, we can now maximize customer service levels while minimizing cost."

"Recent deregulations coupled with the existing competitive environment of the utilities industry pose new challenges for companies in this market," said Rick Ramsden, Global Managing Partner, Price Waterhouse Public Utilities Practice. "At Price Waterhouse we have the industry and technology experience to help utilities realign their operations and position themselves for the future."

"Service 2000 was specifically built to help utilities better manage customer relationships and address marketing and customer information issues brought about by the newly deregulated, competitive energy marketplace," stated Bob Brnilovich, Partner, Price Waterhouse Public Utilities Practice.

At the EEI/AGA show, Price Waterhouse will demonstrate its full suite of technology-enabled solutions for the utility enterprise. These solutions include a data warehousing template and enterprise resource planning (ERP) systems. Please refer to attached solutions overview for more information.

Price Waterhouse management consultants help global clients maximize their business performance by integrating technology, organizational change and business process improvements. The $1.4 billion (U.S.) management consulting practice is part of the worldwide Price Waterhouse organization which has 60,000 people.

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