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| January 2008 |
The
CIS Period of Inefficiency
By Greg Galluzzi, CEO and Founder, TMG Consulting |
| November 2006 |
Planning
Your CIS Initiative
By Greg Galluzzi, CEO and Founder, TMG Consulting |
| February 2006 |
The Customer
System Dilemma
By Gary Weseloh, Senior Vice President, TMG Consulting |
| August 2005 |
Hot or Not?
UtiliPoint® Research Reveals Current State of the Customer
Information System Sector
By Christopher Perdue; Director of Marketing Research,
UtiliPoint |
| March 2005 |
Will the Real
Value-Add Providers in Customer Relationship Management Please
Stand Up?
By Ethan L. Cohen, Director, Utility and Energy Technology |
| February 2005 |
Outsourcing
in the Utility Industry Marches On: Key Value Demonstrated
in IT and Applications Management
By Ethan L. Cohen; Director, Utility and Energy Technology
Utility Customer Care in
the United Kingdom and Ireland
By Jon T. Brock, Chief Operating Officer, UtiliPoint |
| December 2004 |
Oracle Buys
PeopleSoft … Finally
By Ethan L. Cohen; Director, Utility and Energy Technology
Alliance Data Systems Announces
Two New Deals: UtiliPoint® Sees Uptick in Meter-to-Cash
Business Process Outsourcing
By Ethan L. Cohen; Director, Utility and Energy Technology |
| October 2004 |
GFI Energy
Ventures to Acquire SPL WorldGroup
By Jon T. Brock, Chief Operating Officer, UtiliPoint
Conversant Implemented
at Intermountain Gas
By Jon T. Brock, Chief Operating Officer
Harris Continues to Grow
Via Acquisition and Organic Sales
By Jon T. Brock, Chief Operating Officer and Christopher Perdue,
Director of Market Research |
| September 2004 |
Municipal
Utilities are Unique
By Jon T. Brock, COO, and Ethan L. Cohen, Director
of Utility and Energy Technology, UtiliPoint International,
Inc.
CIS Conference Still a Hit
with Utilities
By Jon T. Brock, COO, UtiliPoint |
| August 2004 |
A Separate
Peace: Successful COTS Product Implementation at Xcel—An
Industry Milestone
By Ethan L. Cohen; Director, Utility and Energy Technology
Overcoming Conflicts Between
Business and Information Technology
By Curtis Tarr, Manager & Senior Consultant, TMG Consulting
The CIS Project Staff
- Where Does it Come From?
By Gary Weseloh, Senior Vice President, TMG Consulting |
| July 2004 |
A CIS
Competitive Assessment: Evaluation of CIS Vendors & Their
Product Offerings
By Greg Galluzzi, CEO and Founder, TMG Consulting
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| June 2004 |
Consider
Tomorrow
By Gary Weseloh, Manager & Senior Consultant, TMG Consulting
The Acquisition Spree of
Harris Computer Systems Continues
By Christopher Perdue, Director, Market Research, UtiliPoint
Poised for Paperless? Electronic
Bill Presentment & Payment (EBPP) in the Utility Industry
By Ethan L. Cohen, Director, Utility and Energy Technology
Core and Extended CIS
Components
By Greg Galluzzi, CEO and Founder, TMG Consulting
Pay as You Go Electricity
By Garry Roth, President of Woodstock Hydro |
| May 2004 |
A Constellation
of Interest and Marketing Confusion
from the TXU – Capgemini “Lone Star Deal”
By Ethan Cohen, Director, Utility & Energy Technology
News Items from the 28th
Annual CIS Conference
By Christopher Perdue, Director, Market Research,
UtiliPoint
CIS Implementation Timeframes
By Gary Weseloh, Manager & Senior Consultant, TMG Consulting
A New Day for Utility and
Energy Technology Suite Solution Providers: SPL Announces
Acquisition of CES International
By Ethan L. Cohen, Director, Utility and Energy Technology
28th Annual CIS Conference
Concludes in Miami Beach
By Jon T. Brock, COO, UtiliPoint
A Coming Technology Shift?
Customer Care Service Vendors Speak
By Christopher Perdue, Director, Market Research, UtiliPoint
CIS 2004 Miami Beach Generates
Heat: We're Not Talking Temperature
By Ethan Cohen, Director, Utility & Energy Technology
Industry Dislocation Events
Impact the Evolution of CIS Solutions
By Gary M. Vasey, Ph.D., Vice President, Trading & Risk
Management |
| April 2004 |
Why Projects
Fail
By Greg Galluzzi, CEO and Founder, TMG Consulting |
| March 2004 |
Customer
Self-Service
By Gary Weseloh, Senior Vice President, TMG Consulting
An interview with SPL WorldGroup's
CEO Harry Debes
By Jon T. Brock; Chief Operating Officer, UtiliPoint
Outsourcing Business Model
Attracts a "New" Company
By Christopher Perdue; Director
of Marketing Research, UtiliPoint
Municipal Market
Continues to Provide Action for North American CIS Vendors
By Christopher Perdue; Director
of Marketing Research, UtiliPoint |
| February 2004 |
The Other
Costs of New Systems
By Gary Weseloh, Senior Vice President, TMG Consulting
Survivor: Adopting
a Strategy to Manage Vendor Risk
by Jerry Witherspoon, Owner & Principal Consultant
of The Application Group, LLC |
| January 2004 |
Finalizing
Your Customer System Selection
By Gary Weseloh, Senior Vice President, TMG Consulting |
| December 2003 |
A CIS
Perspective
By Greg Galluzzi, CEO and Founder, TMG Consulting
Alliance Data Acquires Orcom
By Jon T. Brock; Chief Operating Officer, UtiliPoint
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| November 2003 |
Fear Factor
- CIS
By Gary Weseloh, Senior Vice President, TMG Consulting |
| October 2003 |
CIS
Outsourcing
By Greg Galluzzi, CEO and Founder, TMG Consulting
CIS
Market Utility Types
By Greg Galluzzi, CEO and Founder, TMG Consulting
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| September 2003 |
Make
CIS "Customer Driven"
By Gary Weseloh; Senior Vice President, TMG Consulting
A CIS Product Selection
Process
By Greg Galluzzi, CEO and Founder, TMG Consulting
Trends and Developments
Shaping the CIS Market
By Christopher Perdue; Director
of Marketing Research, UtiliPoint
Another Municipal Outsources
Customer Care
By Jon T. Brock; Chief Operating Officer, UtiliPoint
Customer Care's Best Kept
Secret
By Jon T. Brock; Chief Operating Officer, UtiliPoint
CIS Pricing Considerations
By Greg Galluzzi; CEO and Founder, TMG Consulting
More Than 140,000 Automated
Work Orders Processed; 600,000 Assets Tracked in System's
First Year
By David Rager; Director, Greater Cincinnati Water Works |
| August 2003 |
Another
Water Utility Invests in Customer Care
By Jon T. Brock; Chief Operating Officer, UtiliPoint
Trends in CIS Functionality
By Christopher Perdue;
Director of Marketing Research, UtiliPoint
Customer Care Outsourcing
Trends in the Utility Industry: The Vendors Speak
By Christopher Perdue;
Director of Marketing Research, UtiliPoint
Business Process
Outsourcing: Is it for the Utility Market?
By Jon T. Brock; Chief Operating Officer, UtiliPoint
Outsourcing Customer Care
Increases Among Municipal Utilities
By Jon T. Brock; Chief Operating Officer, UtiliPoint
Providing Technology Agnostic
Customer Care
By Jon T. Brock; Chief Operating Officer, UtiliPoint |
| July 2003 |
The
CIS Market: Showing Signs of Life
By Christopher Perdue; Director
of Marketing Research, UtiliPoint |
| June 2003 |
PeopleSoft:
To Acquire or Be Acquired
By Christopher Perdue; Director
of Marketing Research, UtiliPoint
Scientech
POWERHitters 2003
UtiliPoint interviews with executives from some
of the leading vendors in the utility customer care sector.
CIS
Industry Perspective
Presented at the CIS Conference 27; (PPT 3.2 meg)
Greg Galluzzi; President, TMG Consulting
CRM Hall
of Fame: Understanding the CRM Market
Presented at the CIS Conference 27; (PPT 1.7meg)
By Greg Galluzzi; President, TMG Consulting
What Surprises you About the
Utility Industry?
Customer Care Service Vendors Speak
By Jon T. Brock; Chief Operating Officer, UtiliPoint
A Customer System Perspective
By Greg Galluzzi; CEO and Founder, TMG Consulting |
| May 2003 |
Can
a Customer Information System Serve Regulated and Un-Regulated
Environments at the Same Time?
By Jon T. Brock; Chief Operating Officer, UtiliPoint |
| April 2003 |
Customer
Information Systems and e-Business... (pdf)
By Greg Galluzzi; CEO and Founder TMG Consulting
The Retail Misconception
White paper by Peace Software
Strategic Optionality
By Brian Peace, Chairman and CEO, Peace Software
Retail Customer Energy Valuation
White Paper by Peace Software
Caminus: Adapting to Change
By Christopher
Perdue; Director of Marketing Research, UtiliPoint |
| March 2003 |
Evaluating
the CIS Procurement Process to Avoid Getting Burned:
10 palatable Ways to Set Realistic Expectations
An interview with Greg Galluzzi, CEO and Founder of TMG Consulting
Published in the Municipal Technology Journal
Alliance Data Systems to
Provide Outsourced Services to AEP Centrica
By Christopher Perdue; Director
of Marketing Research, UtiliPoint
AEP Completes Sale of
Customer Care Operation Serving Texas Retail Customers to
alliance Data Systems
Columbus, Ohio, March 10 / PRNewswire-FirstCall |
| February 2003 |
Indus
Acquires SCT Global Energy and Utility Solutions
By Jon T. Brock; Chief Operating Officer, UtiliPoint
Acquisitions in the Energy
IT Sector Continue With Indus' Purchase of SCT Business Unit
By Christopher Perdue; Director
of Marketing Research, UtiliPoint
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| January 2003 |
SunGard
Data System's Acquisitions Continue With Caminus Purchase
By Christopher Perdue; Director
of Marketing Research, UtiliPoint
Start Your CIS/CRM Software
Search the Smart Way
Report from Platts. (409 pages)
Customer Service: Turning
Loyalty IntoProfits
By Ken Silverstein, Scientech |
| June 2002 |
CIS
Industry Update (ppt presentation)
By Greg Galluzzi; CEO and Founder, TMG Consulting
ASP
CIS Outsourcing (ppt presentation)
By Greg Galluzzi; CEO and Founder, TMG Consulting
Investing in Customer
Service
By Ken Silverstein, Scientech
Scientech POWERHitters 2002
UtiliPoint conducted interviews with executives from some
of the leading vendors in the utility customer care sector. |
| May 2001 |
Scientech
POWERHitters 2001
UtiliPoint conducted interviews with executives from some
of the leading vendors in the utility customer care sector.
A High-Volume, Message-Centric
Approach to Electronic Billing Presentment and Payment
By Fischer International Systems Corporation |
| November 1999 |
XML
For Retail Energy Transactions: A White Paper (pdf)
By Excelergy |
| May/June 1999 |
A
Competitive Based Customer System
By Greg Galluzzi; CEO and Founder of TMG Consulting
A version of this article was published in the PowerValue
Magazine |
| September 1998 |
Customer
Information Systems - What's Needed - What's Available
By Greg Galluzzi; CEO and Founder of TMG Consulting
A version of this article was published in Utility Automation. |
| July/August 1998 |
A
CIS Industry Perspective
By Greg Galluzzi; CEO and Founder, TMG Consulting
Published in American Public Power Magazine |
| April 1998 |
A
CIS Product Selection Process
By Greg Galluzzi; CEO and Founder, TMG Consulting
Newsletter published by Sierra Systems Consultants |
Articles have been included with permission and/or
have been included with fees paid to the Copyright Clearance Center.
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