CONTACT INFORMATION

Hansen Information Technologies
www.hansen.com

Kim Sherman
(916) 921-0883 ext. 3288
kim.sherman@hansen.com

SACRAMENTO, CA., February 7, 2003 – Hansen Information Technologies, the leading provider of solutions for government operations, today announced that the Municipality of Chatham-Kent, Ontario, Canada has gone live with Hansen’s Community Development and Regulation (CDR) solution. The Municipality is currently using the solution to manage its citizen service request, permitting, planning, licensing, by-law enforcement, case and property standards compliance activities.

“With the Hansen system, the Municipality now has information that can be accessed by the people who need it, when they need it,” said Diane Gagner, Mayor, Municipality of Chatham-Kent. “This new information technology solution gives our staff the ability to have comprehensive, cross-departmental data at their fingertips.”

“With information accessibility significantly increased, we can immediately respond to our customers with answers to their questions,” said Paul Lacina, Project Manager for the Municipality of Chatham-Kent. “For example, if a citizen calls for a status update on a business license application, anyone at the Municipality using the Hansen system can immediately access this information on-the-spot. And because there are several departments connected to the system, we can quickly check to see if the necessary fire and health inspections have also occurred.”

Hansen’s CDR solution enables the Municipality of Chatham-Kent to connect several municipal functions and share information that is critical to multiple departments. To date, Chatham-Kent has used the Hansen system to process more than 300 business licenses, over 1000 building permits, 135 planning applications and 6,500 animal licenses. Prior to implementing Hansen, many of these services were managed manually.

“The Municipality of Chatham-Kent is a perfect example of how a government agency can improve operations, increase efficiencies and boost customer service by using Hansen 7 Series to effectively manage information,” said Rob Corazzola, President, Hansen Information Technologies - Canada. “A municipality’s community development and regulatory data is critical to its daily operations and future economic development. This is something Hansen has focused on for over 20 years.”

About the Municipality of Chatham-Kent
The Municipality of Chatham-Kent is centrally located in the heart of Southwestern Ontario between Toronto and Detroit and is comprised of 23 communities. The Municipality of Chatham-Kent is committed to developing effective strategies to help achieve, over the long term, “smart” and “sustainable” growth for the Municipality, its citizens and its business partners.

About Hansen Information Technologies
Hansen Information Technologies is the leading provider of the Frictionless Framework for government operations. In addition to providing Constituent Relationship Management solutions for state and local governments, Hansen integrates Call Center, Public Works, Community Development, Licensing, Code Enforcement, Transportation, CIS and Tax solutions into a common data structure. The company offers an architecture that allows secure access between citizens, businesses and government. The combination of the company's public sector business process models, implementation methodologies and technical expertise enables it to deliver tangible economic benefits to its worldwide government clients. For more information, please visit Hansen's Web site at www.hansen.com or call 800-821-9316.

# # #